Patient Safety
Patient Safety Concepts for Health Center Performance Improvement Goals
Publication/White Paper
ABOUT
This white paper summarizes the quality expectations of regulatory entities and will include elements of provider credentialing and privileging, health center access, care coordination, performance improvement methods, and referral tracking as important considerations for a patient safety program.
PREPARED BY
Renaye James Healthcare Advisors
AUTHORS
Jenene R. Washington, MD, MBA, FAAP, PCMH-CCE, PMP; Christina Mister, MS, BSN, RN; and
Nancy McLean, MHSA, BSN, RN
Jenene R. Washington
MD, MBA, FAAP, PCMH-CCE, PMP
Dr. Jenene R. Washington is the Founder and CEO of Renaye James Healthcare Advisors. She has had a career as a primary care physician, clinical leader, and Chief Medical Officer in Maryland federally qualified health centers (FQHCs). In her leadership roles, she has led successful practice transformation, quality improvement, accreditation support, program development, and change management initiatives. Dr. Washington holds certifications as a Patient-Centered Medical Home Certified Content Expert (National Committee for Quality Assurance) and Project Management Professional (Project Management Institute).
Christina Mister
MS, BSN, RN
Christina Mister is the Director of Clinical Services and a dedicated healthcare nurse leader in community, hospital, health insurance, and regulatory settings, focusing on quality improvement. Beyond nursing management, she has experience in case and program management, payer quality programs, regulatory
compliance, and nursing education.
As a Centers for Medicare and Medicaid Services (CMS) nurse consultant, Christina has provided accreditation oversight to Medicare’s acute care programs and served as the program lead for Diabetes Self-Management Training and Home Infusion Therapy programs. Additionally, she co-led providing clinical support for rural health and federally qualified health center programs.
Christina has vast experience in health center operations, care management, budgeting, nursing management, and medical assistant supervision.
Nancy McLean
MHSA, BSN, RN
Nancy McLean has over 30 years of progressive leadership experience in healthcare. She is a clinical quality and compliance expert and successfully leads practices to achieve regulatory compliance goals and improve patient safety outcomes. Her expertise has helped hospitals, ambulatory care centers, FQHCs, and long-term care organizations.
This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,499,661 with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.